Privacy Policy

Introduction

This Privacy Policy outlines the practices of Coland Wellness Clinic, owned and operated by practitioner Galina Fadeeva (“we”, “our”, or “the Company”), with respect to information collected from users who access our website at https://www.colandwellnessclinic.com/ (“the Site”) or otherwise share personal information with us (collectively referred to as “Users”).

Grounds for Data Collection

The processing of your personal information — i.e., any information that may reasonably allow your identification (“Personal Information”) — is necessary for the performance of our contractual obligations to you, for the provision of our services, to protect our legitimate interests, and to comply with applicable legal and professional regulatory requirements.

By using this Site, you consent to the collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

We encourage Users to read this policy carefully and use it to make informed decisions.

What Information Do We Collect?

We collect two categories of data:

1. Non-personal Information

This includes anonymous or aggregated data such as technical information (e.g., browser type, device, operating system, language preference, and access time) and user activity (e.g., pages viewed, links clicked). This information helps us improve the functionality and performance of the Site.

2. Personal Information

This refers to identifiable details that can be used to identify you directly or indirectly.

Examples include:

Device Information: IP address, location data, device identifiers (MAC address, UUID), and Site activity data.

Registration or Contact Information: When you submit a contact or booking form, we may collect your name, email, phone number, age, gender, health concerns, medical diagnoses, prescribed medications, and supplements (as voluntarily provided by you).

How Do We Receive Information About You?

We may receive information:

When you voluntarily provide personal details via our contact or booking forms.

Through your use of the Site and related services.

From third-party service providers (e.g., analytics or hosting platforms).

Use of Collected Information

We use collected information to:

Communicate with you and provide requested services.

Manage bookings, treatment records, and follow-up correspondence.

Respond to enquiries and customer service issues.

Provide relevant updates about our services (with your consent).

Conduct analytics to improve the Site’s performance.

Comply with professional, legal, and regulatory obligations.

We do not rent, sell, or share Users’ information with unauthorised third parties. Information may be shared only with trusted professional partners (such as laboratories or hosting providers) for the purpose of delivering our services securely and efficiently.

User Rights

You have the right to:

Access, correct, or request deletion of your personal data.

Object to or restrict processing of your data.

Receive a copy of data you have provided in a structured, machine-readable format.

Lodge a complaint with a supervisory authority if you believe your data has been misused.

Requests should be submitted to: galina@colandwellnessclinic.com

Retention of Data

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain professional records. Retention periods depend on the type of data collected and regulatory requirements governing healthcare practitioners.

Our Site uses cookies and similar technologies to improve functionality, remember preferences, and analyse usage. Cookies do not personally identify you, but they may link to stored Personal Information. You can disable cookies in your browser settings, though some Site features may then function less effectively.

Data Security

We apply industry-standard security measures to safeguard your information and prevent unauthorised access or misuse. While we take reasonable steps to protect your data, no online platform can guarantee absolute security.

Transfer of Data Outside the EEA

If personal data is transferred outside the European Economic Area (EEA), it will only be to jurisdictions approved by the European Commission as providing adequate data protection or under legally binding agreements ensuring equivalent safeguards.

Marketing

With your consent, we may use your contact information to send updates or wellness newsletters. You may opt out at any time.

Service-related communications (e.g., appointment confirmations or policy updates) may still be sent as necessary.

Public Health and Notifiable Diseases

In compliance with public health regulations, Coland Wellness Clinic follows statutory guidance concerning Notifiable Infectious Diseases:

a) We will ensure that it is safe to treat any patient with a notifiable infection, and such patients will be advised that complementary or traditional medicine should not replace medical treatment prescribed by a doctor.

b) In the unlikely event that the clinic or practitioner is suspected of contributing to an infectious outbreak, all treatment and appointment records will be made readily available to facilitate prompt and efficient investigation by the relevant public health authorities.

c) Our patient register and records are maintained in accordance with professional and legal standards to support accurate tracing if required for infection control purposes.

d) Should access to these records be requested, it will only occur under the authority of the appropriate Medical Officer or Consultant in Communicable Disease Control (CCDC), and will remain subject to the strict safeguards of professional confidentiality.

e) The clinic will cooperate fully with relevant authorities, such as Local Authority Environmental Health Officers, and will seek authorisation before resuming normal practice following any official investigation.

Corporate Transactions

In the event of a merger, acquisition, or other organisational change, your personal data may be transferred to the successor entity under the same confidentiality and data-protection obligations.

Minors

Our services and Site are not directed at children. We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

Updates to This Policy

This Privacy Policy may be amended periodically. Material updates will be posted on this page, with the “Last Modified” date updated accordingly.

Continued use of the Site after such updates constitutes acceptance of the revised terms.

How to Contact Us

If you have any questions about this Privacy Policy or the way your information is handled, please contact:

Email: galina@colandwellnessclinic.com

Last modified 7.10.2025